Artificial Intelligence - Senior Product Manager

Milano, Lombardia
  1. Full Time
  2. Digital
Data di pubblicazione:24 May, 2018


Creating and discovering technology is what we do. Whether it’s designing a chatbot or developing a Facial Mouse to help people with cerebral palsy to communicate, we constantly experiment with smart new ways to make our products and services more intuitive, simple and successful. Ultimately, our goal is to evolve our technology to improve the lives of our customers.

We’re lucky to have a passionate digital team, who always go above and beyond. The digital environment is fast-paced and constantly changing, so we’re always looking for a fresh pair of eyes to challenge how we work, embrace the latest technology and help us stay one step ahead.

We work following agile principles fundamentals and we are keen to have on-board people who will collaborate on agile projects, sharing ideas and fostering innovation.

About the role 

As a member of the Artificial Intelligence Consumer Mobile Team, your main mission will be to guarantee a lean customer experience in caring and selling across channels for mobile and fixed Customers working on TOBi, the Vodafone Digital assistant. More specifically, the AI team works multi-disciplinarily with coders, designers and analysts to create prototypes, design and build modules and solutions in an iterative agile cycles.

Key contributions:  
  • Understand areas of usage of TOBi for Consumer Mobile customers

  • Monitor and optimize AI engine understanding working on Neural Networks

  • Improve TOBi resolution working on dialogue optimization and new functionalities development

  • Expand TOBi on all Vodafone Channels guaranteeing a coherent customer experience

  • Estimate user and technical stories to help to prioritize backlog 

Key skills:
  • 3-5 year working experience in digital – preferably related to implementing AI to an operations environment
  • Excellent analytical mindset, high attention to detail and desire to make improvements
  • Hands-on knowledge of AI solutions – improving resolution and customer satisfaction
  • Strong communication and presentation skills, enthusiasm and motivation; fast learner and team player
  • Fluency in written and spoken English and Italian
  • Degree in Economics/Engineering with experience in Digital/AI
  • Experience using Microsoft Bot Framework is a plus. 
Why Vodafone?

We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow your skillset and progress throughout your career journey, and leverage on learning opportunities in-house or participating to off-site conferences and events. At Vodafone Village you will find smart spaces equipped with foosball, ping pong and video-games and you will enjoy your place even hosting the main Italian digital events and meet-ups.


The future is exciting. Ready?