Artificial Intelligence - Senior Product Manager

Milano, Lombardia
  1. Full Time
  2. Digital
000000223584
Data di pubblicazione:01 Jun, 2018

As a member of the Artificial Intelligence Consumer Mobile Team, the main mission will be to guarantee a lean customer experience in caring and selling across channels for mobile Customers working on TOBi, the Vodafone Digital assistant.

 

 

Job Objectives:

 

  • Understand areas of usage of TOBi for Consumer Mobile customers

  • Monitor and optimize AI engine understanding working on Neural Networks

  • Improve TOBi resolution working on dialogue optimization and new functionalities development

  • Expand TOBi on all Vodafone Channels guaranteeing a coherent customer experience

  • Estimate user and technical stories to helpto prioritize backlog

  • Work with cross-functional teams in agile methodology


The ideal candidate for this role will have:

 

  • 3-5 year working experiencein digital � preferably related to implementing AI to an operations environment

  • Excellent analytical mindset, high attention to detail and desire to make improvements

  • Hands-on knowledge of AI solutions � improving resolution and customer satisfaction

  • Strong communication and presentation skills,enthusiasm and motivation; fast learner and team player
  • Fluency in written and spoken English and Italian


 Education & Experience

 

Degree in Economics/Engineering with experience in Digital/AI.

 

Experience using Microsoft Bot Framework is a plus.


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