Delivery Specialist Cloud
This position is related to provide customer facing technical support for delivery of ICT projects within the Vodafone Cloud and Hosting Services business. Additionally, to provide a solution architect support for customer's Services. Accountable for designing and validating delivery solution design and support for all sizes of opportunity
Key accountabilities and decision ownership
Ensuring the technical support to the Corporate Sales Force and Presales Team in the proposition of the solution portfolio.
Design of deployment of solution project for customers, in respect of the feasibility of practical applications, corporate standards, the timing and the project budget.
Support the transformation of customer requirements into customized solutions.
Engage with customer to develop, understand & document customer requirements.
Monitoring the level of customer satisfaction and market evolution to identify new trends and opportunities, promote enhancement to existing services or develop new ones.
Core competencies, knowledge and experience
Experience of operating in an ITIL environment, with a good understanding of general business principles and practices to include an understanding of business economics, customer markets and operating environments.
Strong infrastructure design experience with knowledge in all or some of the following areas of expertise: X86 Server, Virtualisation (VMware), Storage, LAN design, 3rd party cloud platforms ( AWS, Azure) and security (Firewalling, IPS/IDS).
Good communication and relationship skills.
Business skills appropriate to the size and complexity of customers
Must have technical / professional qualifications:
- Graduated (Engineering)
- 3 years (or more) work experience in an IT/Managed Hosting/Cloud discipline.
- Proven experience in designing delivery projects incorporating bare metal and virtualised infrastructure as a Service (IaaS) solutions.
- A Certification in virtualisation, security, cloud related discipline advantageous.
- Fluent English
To lead/support key VGE accounts in Italy with the main objectives of meeting financial targets and customer satisfaction. Key AccountabilitiesDrive accelerated revenue growth & acquire new business
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