It Application Ops Senior Specialist

Milano, Lombardia
  1. Full Time
  2. IT/Technology
264025
Data di pubblicazione:08 Jan, 2020

 

The selected candidate will join the IT Servic e Operations department to provide specialist support for the Fixed Provisionin g service within the IT Service Operations area.

 

   Main responsabilities: 

 

  • To drive theoperational excellence of Fixed Prov isioning service and successful deployment of related projects;

  • To maintain Provisioning application stack throughout their lifecycle in order to ensure services are delivered at the required level of availability and performance through pro-active service maintenance;

  • To restore any part of the applications to normal service in a timely, safe and effective manner;

  • To drive resolution of high profile escalated and complex customer issues to minimize outage durations and ensuring the root cause is identified;

  • Own and manage relationships with suppliers and key internal stakeholders inorder to achieve SLAs and improve IT KPIs;

  • Support the definition and the improvement of IT Service Operations processes;

  • Must be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done.< /p>

 

Essential for the role are  attitude to proactively drive activities to completion, enthusiasm and energy.

  Key accountabilities and decision ownership : 

  • Support and resolve incident and problems on production environ ments;

  • Manage external support relatio nships;

  • Ensure Performances and Availability Targets;

  • Work with internal customers and other IT teams to ensure smooth product releases and zero defectscustomer experience.

 

Core competencies,  Knowledge and experience:

  • IT operations experience in multi-vendor, onshore, offshore, nearshore setups;

  • Experience in programming/scripting , understanding of Linux/UNIX OS;

  • Experience in DataModeling , and database development tools PL/SQL;

  • Excellent problem-solving and quantitative skillls

Qualifications:
  • University degree (Engineering or Computer Science);

  • Fluent in English (written and spoken);

  • Experience with: Java, Java Web Service, UML, Wildfly, Apache, Jboss, C, Zabbix;< /p>

  • Experience in process implementation/operation covering IT se rvices (ITIL, Incident, Problem, Change Management, Data Analytic approach);

  • Knowledge about various architectures and protocols such as MOM, SOA, REST, XML, XLS, W SDL, and SOAP;

  • Pro-active, self-starter and self-organized.


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