IT Service Operations Senior Specialist

Milano, Lombardia
  1. Full Time
  2. IT/Technology
ITOPS1405
Data di pubblicazione:14 Oct, 2019

IT Release Management team – Technical Coordinator

 

Coordinating a group of IT professionals responsible for managing the release and deployment of application software in Vodafone Italy, including these main activities:

·       Commercial Release Processes

·       SOX Compliancy

·       Extra and Special Releases

·       Deployment Plan & Deployment Activities

·       Post Release & Issue Management

 

Main responsibilities:

Managing all Commercial, Special and Extra Releases;

Consolidating the software deployment plan, reducing to a minimum the service unavailability, and ensuring the correct execution of the deployment plan in production;

Ensuring  SOX compliancy of the release processes;

Tracking and reporting of post release issues & ensuring their efficient resolution;

Tracking and reporting of revenue errors & ensuring their efficient resolution;

Improving the efficiency of the actual release process through the introduction of tools and automation;

Support the current IT Operations process improvement projects;

 

Experience:

Background in IT

Release & Change Management

Project Management

ITIL certification

People Management

 

The successful candidate will have strong interpersonal skills, be pro-active and enjoy working in a challenging environment. He/she will be results-oriented and be flexible in their working hours when necessary.

The successful candidate will be fluent in written and spoken English


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