Process Designer - Security
Vodafone continues to evolve and our dedication to innovation has never been greater. As world's leading mobile telecommunications company, our goal is to pioneer a world of digital solutions and smart services.
We’re looking for top performing Process Designer in Milan.
At Vodafone, we don’t just produce creative products, we develop amazing people too. We are always looking for ambitious talents, passionate about technology & innovation and with the desire to change the world around them.
As a process designer, you will join the team of Products, Services & Platforms, within the Security team.
You will be responsible for supporting the Vodafone Business products Security portfolio definition and evolution, taking care of the end-to-end design of processes related to products, keeping focus on the process efficiency and on customer experience.
Key accountabilities and decision ownership:
- Support the Vodafone Business products portfolio definition and evolution, in collaboration with the Pre-sale and Technology teams
- Design and develop processes to support the roll out and management of VB products
- Actively support the implementation of new processes, technologies and ecosystems of digital business
- Improve the Customer Experience with a strong focus on all the touchpoints
Core competencies, knowledge and experience:
- Process Design and re-design
- Autonomy in managing and planning activities
- Commercial vision
- Stakeholder management
- Proactivity, curiosity and strong interest about innovation
Must have technical / professional qualifications:
- Knowledge of process design and re-design methodologies, approaches and tools
- Knowledge of Digital technologies
- Knowledge of Agile methodology (preferred)
- Knowledge of Telecommunications industry with focus on convergent solutions, IoT, Analytics and Cloud
- Past project management experiences with autonomy in delivering the project
- Fluent English (oral and written)
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