Provisioning IT operation specialist

Milano, Lombardia
  1. Part Time
  2. IT/Technology
VIA0000SH
Data di pubblicazione:29 Oct, 2019

To provide specialist support for the Mobile & Fixed Provisioning service within the IT Service Operations area.

Influence and drive technical solution designs (aligned with strategic priorities), project teams and suppliers to deliver all operational requirements, to drive service and technical process improvements and provide expert technical support to other IT Application specialists 

·         To drive the operational excellence of Mobile & Fixed Provisioning service and successful deployment of related projects.

·         To maintain Provisioning application stack throughout their lifecycle in order to ensure Services are delivered at the required level of availability and performance through pro-active service maintenance.

·         To restore any part of the applications to normal service in a timely, safe and effective manner.

·         Drive resolution of high profile escalated and complex customer issues to minimise outage durations and ensuring the root cause is identified

·         Own and manage relationships with suppliers and key internal stakeholders in order to achieve SLAs and improve IT KPIs

·         Support the definition and the improvement of IT Service Operations processes

·         Must be flexible and able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done.